How we engage.

The terms · 01

Engagement type

Independent advisory-contractor MSA

Fee model

Starting at 4.5 % of Gross Invoiced Revenue, monthly in arrears

The platform

Included in every engagement — on-site tablets, asset tracking, financial controls and reporting, at no additional fee

Term

5 Contract Years aligned to the calendar year

Termination

90 days’ written notice either side (save for material breach or mutual agreement)

Reporting

Monthly budget feedback and ops report by the 10th business day; monthly strategic review; one on-site visit per month; annual planning session

Governing law

Republic of South Africa

FAQ · 02

Common questions.

• Why a percentage fee?

  It aligns our incentive with the property’s invoiced revenue. When occupancy and collections improve, we share the upside; when they don’t, we feel it too. There is no time-and-materials creep.

• What does the 10th-business-day report cover?

  Feedback against the agreed budget, plus operational management information: KPIs we agree at engagement, spend by category and by item, escalations, vendor performance, risk items, and a forward look. Because everything on site runs through the platform, the report is drawn from the live operating record, not compiled from memory, and it lands at the same time every month.

• Is the platform an extra cost?

  No. The operating platform — the on-site tablets, the asset and stock registers, the payment controls and the reporting — is included in every engagement, at every package level. It is not sold separately and not licensed out; it comes with us.

• What’s NOT in the fee?

  Anything in the ‘What we don’t do’ list — day-to-day ops, on-site staff, accounting / payroll, payment processing, physical maintenance, and direct tenant management. The owner contracts those separately. (Our own operating platform, however, is always included.)

• How do you scale into a new property?

  The same MSA template, the same monthly reporting, the same structure, and the same platform live on the new site from day one: tablets on site, the asset register built up, every invoice through the same controls. The existing team runs onboarding alongside the current portfolio, so there is no handover risk.